Skip to content
Benefits and Advantages
Benefits of Solution:
- Provides a unified scheduling platform for all channels and self-service.
- Reduces operation costs through a streamlined scheduling process and improved agent efficiency.
- Provides a better experience for customers through self-service scheduling.
- Offers appointment scheduling on all contact channels to capture all possible prospects.
- Ensures consistency in the matching of customers and requests to specific agents, in the messages conveyed to customers prior their arrival to an appointment, and in the way agents are prepared for their appointments.